Privacy Policy
How we collect, use and protect your personal data.
1. Who We Are
Next Level Property Services Ltd (Company No. 14254168) is the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO).
Contact: Steve Bowles, Next Level Property, 8 Juniper Close, Doddington, March, Cambridgeshire, PE15 0WQ.
Email: info@next-level-property.co.uk | Phone: 01354 776 180
2. What Data We Collect
We may collect the following personal data:
- Identity data: name, title
- Contact data: address, email address, telephone numbers
- Property data: details of properties you are selling or interested in purchasing
- Financial data: information relevant to your property transaction
- Technical data: IP address, browser type, time zone, pages visited (via cookies and analytics)
- Communication data: records of correspondence, enquiry forms, WhatsApp messages
3. How We Collect Your Data
We collect data when you:
- Contact us by phone, email, WhatsApp or through our website
- Submit an enquiry or valuation request
- Instruct us to sell your property
- Register as a property buyer
- Browse our website (via cookies)
4. How We Use Your Data
We use your personal data to:
- Provide estate agency services, including marketing your property
- Arrange and conduct property viewings
- Negotiate offers and progress sales
- Comply with legal obligations, including Anti-Money Laundering (AML) regulations
- Send you property details that may be of interest (with your consent)
- Improve our website and services
Our lawful bases for processing are: performance of a contract, legitimate interests, legal obligation, and consent.
5. Who We Share Your Data With
We may share your data with:
- Property portals (Rightmove, Zoopla, OnTheMarket) for property marketing
- Our CRM provider (street.co.uk) for property management
- Solicitors and conveyancers involved in your transaction
- Mortgage brokers (with your consent)
- HM Revenue & Customs, regulators and other authorities where required by law
- Google Analytics for website usage analysis
We do not sell your personal data to third parties.
6. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies: required for the website to function
- Analytics cookies: Google Analytics (GT-NCTQKCRL) to understand how visitors use our site
- Third-party cookies: ESTAS reviews widget
You can manage cookie preferences through your browser settings or our cookie banner.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:
- Client data: 6 years after the end of our business relationship (in line with AML regulations)
- Enquiry data: 2 years from last contact
- Website analytics: 26 months
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@next-level-property.co.uk.
9. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ico.org.uk/make-a-complaint | Helpline: 0303 123 1113
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Last updated: March 2026